What is CiviCRM?

CiviCRM is a powerful web-based relationship management system. It allows you to record and manage information about the various people and organisations that are important to your organisation. CiviCRM is more than just an address book It also allows you to track your interactions with those people and organisations and to get them to engage with, and potentially give money to, your organisation through your website. The information you gather is all stored in one place but you can access it from almost anywhere.

CiviCRM is open source, which means there are no licence costs or user fees associated with downloading, installing or using the software. You may incur costs if you use a consultant to implement CiviCRM to meet your specific needs and you may incur website hosting charges.

CiviCRM is web-based, which means it can be accessed by many users at the same time from different locations. It has been developed with the international community in mind, and translations and multi-language options are supported.

It has been designed specifically to meet the relationship management needs of advocacy, non-profit and non-governmental groups. It integrates closely with two of the most widely used free and open source content management systems (CMS), Drupal and Joomla!. There is also a standalone option for users who wish to have it working alongside another CMS.